London & Quadrant Housing Trust (L&Q) (202204734)
The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202207761)
This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.
London Borough of Hackney (202121187)
The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak.
Manchester City Council (202127494)
The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s handling of reports that the resident’s kitchen floor was sinking. The landlord’s complaint handling.
Muir Group Housing Association Limited (202201833)
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
New Forest District Council (202100893)
This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.
Peabody Trust (202202611)
The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.
Sanctuary Housing Association (202207214)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Stoke-on-Trent City Council (202004616)
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.
The Guinness Partnership Limited (202202467)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent payment system. The landlord’s handling of the resident’s complaint.