Hyde Housing Association Limited (202116942)
The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs at the property. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202203833)
The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.
Salix Homes Limited (202213341)
The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property after the mutual exchange, including the resident’s reports of damp and mould..
The Guinness Partnership Limited (202200794)
The complaint is about:
Thirteen Housing Group Limited (202229570)
The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.
Haringey London Borough Council (202208301)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
Lambeth Council (202126158)
The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.
London & Quadrant Housing Trust (L&Q) (202203480)
The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent reimbursement request. The resident’s reports of damp and mould following the leak. The related complaint.
London Borough of Newham (202124872)
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
Sanctuary Housing Association (201901900)
The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The landlord’s response to the resident’s reports of repairs to the external door and windows. The landlord’s response to the resident’s concerns regarding gas servicing appointments in 2019. The landlord’s complaint handling and the resident’s request for compensation.