Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202204385)

The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.

Paragon Asra Housing Limited (202112236)

REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Peabody Trust (202122368)

The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.

Peabody Trust (202200081)

The complaint is about:

Sanctuary Housing Association (202211416)

The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.

Southwark Council (202207965)

The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.

Stockport Homes Limited (202209594)

This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.

Town and Country Housing (202204373)

The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property.

Wandle Housing Association Limited (202100169)

The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.

Wandle Housing Association Limited (202205585)

The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate him for costs he incurred as a result of these leaks.