All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs flooring. The landlord's handling of repairs to the floor. The resident's request that she be reimbursed her expenses during the decant period. The resident’s complaint.
The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour.
The complaint is about: The length of time it took the landlord to provide the management pack required for the sale of a property and the resident’s request to be compensated for this. The landlord’s handling of the associated formal complaint has also been considered.
The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within their own property boundary and not within the external communal areas. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.
The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. The resident’s complaint.
The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its handling of the rent and service charge increase process.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint.
The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces and fencing. Its garden maintenance of trees and hedges.