Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the managing agent’s response to: Damage caused by a pigeon infestation. Reports of inconsiderate use of the communal car park. Reports of insufficient cleaning of the communal bin area. Requests for a refund of service charges. This Service has also decided to investigate the managing agent’s complaint handling as part of this report.
The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the: Installation of the shower chair in the resident’s bathroom. Related complaint:
The complaint is about the landlord’s handling of the resident’s requests for an urgent management move.
The complaint is about the landlord’s decision not to convert the loft, to provide an additional bedroom and bathroom for the resident’s son. The Ombudsman has also considered the landlord’s handing of the subsequent complaint.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord's handling of the resident's reports of noisy pipework.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.