Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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One Housing Group Limited (202114995)

The complaint concerns the landlord’s handling of reports of water ingress.

Southern Housing Group Limited (202013755)

The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

Southern Housing Group Limited (202214376)

The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.

Southwark Council (202122189)

The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.

Clarion Housing Association Limited (202111355)

The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, and; the associated formal complaint.

London & Quadrant Housing Trust (202114456)

This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.

Paradigm Housing Group Limited (202126104)

The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated complaint handling.

Vivid Housing Limited (202209794)

The complaint is about the resident’s request for the landlord to bear the costs for works required to the blown windows of the leasehold property.

Wandsworth Council (202116457)

The resident’s complaint is about the landlord's handling of (i) repairs and maintenance to the property (ii) the addition of the resident’s daughter to the tenancy (iii) the provision of information on the regeneration of the property.

Welwyn Hatfield Borough Council (202120726)

The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged breach of the General Data Protection Regulations (GDPR) and the Regulation of Investigatory Powers Act (RIPA). The landlord’s response to the resident’s report of discrimination against her by its staff. The landlord’s complaint handling.