Tower Hamlets Homes (202217568)
The complaint relates to: The landlord’s handling of a leak from a neighbouring property and the resulting damp and mould. The landlord’s handling of the complaint including the request for compensation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Tower Hamlets Homes (202224458)
The complaint the landlord’s response to the resident’s reports of a leak from a water tank.
Clarion Housing Association Limited (202122932)
The complaint is about the landlord’s handling of damp reports and repair requests. The landlord’s handling of the related complaint.
Curo Places Limited (202212813)
The complaint is about the resident’s report of the landlord removing and disposing of his personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202221764)
The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows in the property. The landlord’s complaint handling.
Manchester City Council (202213862)
The complaint is about: The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202110059)
The complaint is about: The landlord’s delivery of communal services including window cleaning and grounds maintenance services charged for through service charges. The landlord’s handling of the resident’s queries concerning her service charges. The landlord’s handling of the resident’s queries concerning the level of her service charges. Complaint handling and the resident’s request for compensation.
Metropolitan Thames Valley Housing (MTV) (202210590)
The complaint is about: the delays in providing a breakdown of service charges and the handling of the resident’s queries. The landlord’s complaint handling.
Orbit Group Limited (202119712)
The complaint is about the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. the standard of cleaning and maintenance on the estate. the resident’s complaints.
Origin Housing Limited (202004858)
The complaint is about the landlord's handling of: repairs in respect of damp and mould; the subsequent complaint and its offer of compensation in respect of those repairs; the resident’s allegations that the landlord discriminated against him during the license period; the resident’s housing application under Part 6 of the Housing Act 1996; the resident’s reports that his car was damaged on the estate; a rent increase letter from the landlord in March 2021; and additional complaints about another property with another landlord following being rehoused.