Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202120072)

The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.

Legal and General Affordable Homes (202205814)

The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations.

LiveWest Homes Limited (202123970)

The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.

LiveWest Homes Limited (202200124)

The complaint is about the landlord’s response to repairs to the resident’s oil tank.

London & Quadrant Housing Trust (L&Q) (202111468)

The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202111543)

The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202128192)

The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.

Metropolitan Thames Valley Housing (202128435)

The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.

Metropolitan Thames Valley Housing (MTV) (202212022)

The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.

Raven Housing Trust Limited (202200090)

The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.