Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Westminster City Council (202006131)

The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat.

Clarion Housing Association Limited (202125443)

The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also considered the landlord’s complaint handling in this case.

Clarion Housing Association Limited (202207792)

The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.

Guinness Housing Association Limited (202216676)

The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint.

Hackney Council (202204992)

The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs at the property. The Ombudsman has also considered the landlord's complaint handling.

Hackney Council (202205379)

The complaint is about the landlord’s handling of the resident’s request for repairs to a toilet seat.

Hackney Council (202216179)

The complaint is about the landlord’s handling of repairs to the resident’s toilet.

Lambeth Council (202102917)

The complaint is about the landlord’s: Record keeping. Handling of responsive repairs to the resident’s bathroom. Complaint handling.

Leeds City Council (202212888)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the radiators. Repairs to the electrics. Poor plasterwork in the living room. Damp and mould. Repairs to the back garden fence. The landlord’s complaint handling was also determined.

LiveWest Homes Limited (202209620)

The complaint is about: The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s response to the resident's request for compensation for damage caused by contractors to the property. The Ombudsman has also looked at the landlord’s handling of the associated complaint.