Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment and intimidation by staff. Response to the presence of asbestos in the boiler. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home.
The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.
The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove scaffolding so the required repairs could be carried out. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to respond at stage 1 within 10 working days of logging the complaint. It will respond at stage 2 within 20 working days of logging the complaint. It says it will log complaints at both stage 1 and 2 within 5 working days of receipt.
The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire sprinkler system. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.