Peabody Trust (202112245)
The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202127764)
The complaint is about landlord’s handling of:
Southern Housing Group Limited (202206524)
The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202117882)
The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal area.
Thames Valley Housing Association Limited (202115633)
The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of the building. Non resident’s use of car parking at the property. The landlord’s handling of the complaint.
Wigan Metropolitan Borough Council (202014943)
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Abri Group Limited (202119402)
The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s reports of the standard of grounds maintenance, in particular: The removal of infested mulch. The general standard of the grounds maintenance. The time the landlord took to repair loose paving slabs. The of lack redress from missed appointments and incomplete work from the contractors. The Ombudsman also assessed the landlord’s handling of the resident’s above complaints.
Haringey London Borough Council (202110720)
The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the property’s electrical supply.
Home Group Limited (202114889)
The complaint is about the landlord’s handling of a kitchen refurbishment.
Islington Council (202119071)
The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to the resident’s request for compensation and the management of the remedial works it ordered.