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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (NHG) (202104209)

The complaint is about the landlord’s management and handling of:  reports of antisocial behaviour and allegations of subletting made against the resident. reports of harassment and a neighbour dispute. concerns that the resident’s mental health was not taken into consideration when dealing with their service requests. the resident’s request that the landlord repair their heating and hot water. a suspected leak from pipework and the resident’s request to be reimbursed for plumber’s fees. the resident’s complaints.

Optivo (now Southern Housing) (202125917)

The complaint is about: The landlord’s handling of the resident’s concerns about CCTV in a communal area. This Service has also considered the landlord’s complaint handling approaches.

Optivo (now Southern Housing) (202203569)

The complaint is about: The landlord's response to the resident’s report he could not reach the out of hours service. The landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord's response to the resident’s request for reasonable adjustments. The landlord's response to the resident’s report about staff conduct. The level of compensation offered by the landlord.

Platform Housing Group Limited (202214775)

The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the resident’s reports of ongoing damp and mould.

Sanctuary Housing Association (202207260)

The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her report that a streetlight in the car park was not giving sufficient lighting. her report of birds in the roof of the building and its impact on her, in particular, fleas entering her property. This Service has also considered the landlord’s complaint handling.

South Liverpool Homes Limited (202221149)

The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling of the resident’s benefit support needs. Handling of the boiler inspection at the property. Complaint handling.

The Guinness Partnership Limited (202119405)

The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the apartment building and the reported impact on the sale of the property.  The landlord’s complaint handling.

The Guinness Partnership Limited (202215055)

The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered the landlord’s complaint handling.