Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202208403)

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

A2Dominion Housing Group Limited (202113874)

The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation offered. the resident’s report of poor customer service.

A2Dominion Housing Options Limited (202004822)

The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation in December 2021.

Aster Group Limited (202114318)

The complaint is about: The condition of the resident’s property when she moved in. The resident’s request for compensation from the landlord for her son’s damaged bike and garden turf.

Bromford Housing Group Limited (202203141)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202220946)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

Flagship Housing Group Limited (202218779)

The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.

ForHousing Limited (202208410)

The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation it offered.

Hammersmith and Fulham Council (202126460)

The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint.

Haringey London Borough Council (202203346)

The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report will also investigate the landlord’s complaint handling.