Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident's reports of anti social behaviour (ASB). Response to the resident’s request for a single point of contact and communication adjustments. Response to the resident’s concerns about security, specifically CCTV and locks on the gates. Complaint handling.
The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on his health and caused injury. The amount of compensation offered by the landlord’s insurer, as a result of damage to the resident’s personal property. The Ombudsman has also considered the landlord’s: Handling of the resident’s complaint. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s complaint handing and record keeping.
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s handling of the resident’s concerns about pests in the property.
The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.
This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How the landlord handled the resident’s report of loss of lighting. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint handling.
This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat.