All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports that the lock on her water meter cupboard-door had been broken by a contractor, and the subsequent offer of compensation. The associated complaint.
The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing due to medical grounds. Complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.
The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet at the property. Complete plasterwork on the ceiling above her stairs.
The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed.
The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living room and hallway. Provide temporary accommodation and storage whilst it carries out the subfloor replacement works, and; The associated formal complaint into these issues.
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.