Stonewater Limited (202233117)
The complaint is about the landlord’s handling of repairs in the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Riverside Group Limited (202307291)
The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The resident’s reports of mould and damp. The resident’s complaints about the conduct of their staff. The rent arrears on the resident’s account. The resident’s reports about the landlord’s unannounced visits to the property. The associated complaints.
Thurrock Council (202329491)
The complaint is about the landlord’s:
Waltham Forest Council (202313052)
The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety latch. Scaffolding. Damp and mould. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and the level of compensation offered.
Wandle Housing Association Limited (202340778)
The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues with the heat interface unit and communal heating system. The resident’s associated billing queries. Reports of issues with the communal lighting. Reports of issues with the communal bin store. The Ombudsman will also investigate the landlord’s handling of the complaint, and the level of compensation offered.
Wandsworth Council (202229787)
The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.
Your Housing Limited (202313294)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.
Arun District Council (202116946)
The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents reports of damp and mould. The landlords handling of the residents complaint including about staff conduct.
Arun District Council (202338616)
The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way of collective enfranchisement. Remedial repairs to the facias, soffits and guttering, and planned maintenance work to the block, including the replacement of the roof. The associated complaint.
Camden Council (202232940)
The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of ASB. the complaint and the resident’s concerns about the conduct of its staff. We have also considered the landlord’s record keeping.