Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline the resident’s request to install a bath. The landlord’s handling of the associated formal complaint into this matter.
The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling. This report also examines the landlord’s record keeping.