One Housing Group Limited (202112363)
This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202108030)
The complaint is about the landlord’s: response to the resident’s reports about multiple disrepair issues at his property; the amount of compensation offered by the landlord for the loss of cooking facilities; complaints handling.
Rochdale Boroughwide Housing Limited (202215329)
This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.
Clarion Housing Association Limited (202121454)
The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; the communal area. The Ombudsman has also investigated the landlord’s complaints handling.
Irwell Valley Housing Association Limited (202203977)
The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she was being charged. Handling of works required to the kitchen at the property. Complaints handling.
Lambeth Council (201814057)
The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint.
Leeds City Council (202201900)
The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door to be replaced. Request for an outbuilding door to be replaced.
London & Quadrant Housing Trust (L&Q) (202127442)
The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out remedial works. Response to the resident’s request that it buy back his 30% share in the property.
London Borough of Brent (202207406)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
London Borough of Croydon (202215975)
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]