The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
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The complaint is about the landlord’s handling of repairs to the resident’s property.
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.
The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint.
The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s request to be rehoused due to the infestation.
The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make good damage caused by the leak. The landlord’s handling of the complaint.
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.
The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal space and who is responsible for its maintenance. The landlord’s response to the resident’s queries about the horticulture payment. The level of customer service provided. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling.
The complaint is about the landlord’s handling of:
The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling.