Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hammersmith and Fulham Council (202206970)

This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint.

Haringey London Borough Council (202113789)

The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Leeds City Council (202215014)

The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould.

Metropolitan Thames Valley Housing (MTV) (202211458)

The complaint is about the landlord’s handling of the resident’s noise reports.

Notting Hill Genesis (NHG) (202202360)

Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Paragon Asra Housing Limited (202200997)

The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked at the landlord’s handling of the associated complaint.

Paragon Asra Housing Limited (202203220)

The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. The associated complaint.

Places for People Group Limited (202122425)

The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an occupational therapist. The associated complaint.

Places for People Group Limited (202215767)

The complaint is about the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints handling has also been investigated.

South Tyneside Council (202119356)

The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of fly-tipped waste left in the resident’s garden. The resident’s reports of pests within the property and the level of compensation offered.