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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Harlow District Council (202211041)

The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.

Paragon Asra Housing Limited (202120242)

The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.

Paragon Asra Housing Limited (202216669)

The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s complaint handling.

East Riding of Yorkshire Council (202208441)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.