Lambeth Council (202114942)
The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202120759)
The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the block he owned a shared-ownership property in, to enable him to complete the sale of the property; The landlord’s response to the resident’s request that it buy-back his shared ownership property. This investigation also considers the landlord’s: complaint handling.
London Borough of Hackney (202219315)
The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property.
Royal Borough of Kensington and Chelsea (202117265)
The complaint is about the landlord’s: Handling of the resident’s reports of a lighting fault. Complaints handling.
The Riverside Group Limited (202214546)
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
London & Quadrant Housing Trust (L&Q) (202212381)
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
London & Quadrant Housing Trust (L&Q) (202212402)
The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the property. The Ombudsman has also looked at the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213630)
The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge and her request to withhold the increase pending the outcome of its investigation into previous years’ charges.
Thirteen Housing Group Limited (202204655)
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
Tower Hamlets Homes (202216444)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.