All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The repairs to plasterwork in a bedroom. The associated complaints.
The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered the associated complaint handling.
The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The landlord’s handling of a decant. Complaint handling and the resident’s request for compensation. The Ombudsman has also taken into account the landlord’s consideration of the resident’s welfare.
The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.
The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, and the condition of his ceiling.
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints handling has also been considered.
This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint handling.