Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the leaseholder’s: Concerns about the communal garden. Objection to the replacement of cladding. Related complaint. Objections to charges for the cost of cladding renewal.
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response to the resident’s reports of draughts from the windows throughout the property. The landlord’s response to the resident’s request to move. The landlord’s response to the resident’s reports of her daughter being burnt on a storage heater.
The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response to the resident about his service charge arrears. The landlord’s complaint handling.
This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.
The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the resident’s reports of traffic noise from outside the property. Response to the resident’s request for a priority transfer to a ground floor flat at the rear of the property. Complaint handling.
The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint.
The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let to her. The resident’s reports of leaking gutters and associated damp and mould. Heating repairs. Concerns raised by the resident about a fire escape door. The resident’s request for adaptations. The resident’s complaints.
REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint handling. This report also examines the landlord’s record keeping.