Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Royal Borough Of Greenwich (202215587)

The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim.

Sovereign Housing Association Limited (202218855)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the boundary wall. Overgrown brambles and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202204943)

The complaint is about the landlord’s: Handling of the resident’s reports of alleged antisocial behaviour (ASB) and hate crime by his neighbours, including the resident’s concerns of discrimination by the landlord. Handling of counter allegations about the resident’s alleged ASB. Handling of his rent account including its response to the resident’s request for reimbursement of court fees. Response to the resident’s reports of poor ground maintenance. Complaint handling.

The Riverside Group Limited (202210938)

The complaint is about the landlord’s: Response to the resident’s concerns about the bathroom. Response to the resident’s request to be moved to supported housing. Complaint handling.

Dudley Metropolitan Borough Council (202121250)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of counter allegations made against the resident by the neighbour. Complaint handling.

Harlow District Council (202209329)

The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft insulation. request to move the heating control panel.

Hyde Housing Association Limited (202224577)

This complaint is about the landlord’s:

Paragon Asra Housing Limited (202210065)

The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal CCTV cameras.

Regenda Limited (202209783)

The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.

The Riverside Group Limited (202216395)

The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating to the caretaker’s performance. Reports of repairs required to the external communal doors of the building. Reports of repairs required to the car park gates. Reports of antisocial behaviour (ASB) in the car park and within the block’s communal areas. Complaint. The Ombudsman has also considered the landlord’s record keeping.