All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of time taken for the landlord to paint the kitchen wall. The resident being liable to pay charges for two properties simultaneously for a period.
The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property.
The complaint is about the landlord’s response to the resident’s:
The complaint is about the landlords handling of repairs to the resident's boiler.
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing in the building.
The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response to the resident’s request for compensation from the Highways Agency; Complaint handling.
The complaint is about the landlord’s handling of roof and ceiling repairs to address an ongoing leak at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated complaint.