Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Haringey London Borough Council (202206204)

The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden fence.

Hyde Housing Association Limited (202109988)

The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202206090)

The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint.

Jigsaw Homes Tameside (202113750)

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202118841)

The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.

Sanctuary Housing Association (202219016)

This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.

Southern Housing (202218045)

The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance.

Swan Housing Association Limited (202205072)

The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord’s complaint handling.

Walsall Housing Group Limited (201903432)

The complaint is about:

Westminster City Council (202117364)

This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and back doors of the property, and electrical issues. This investigation has also considered the landlord’s complaint handling.