Southern Housing Group Limited (202123627)
The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wolverhampton City Council (202217517)
The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front garden. reasonable adjustment request to increase the height of the fencing around the boundary of her front garden.
Nuneaton and Bedworth Borough Council (201614786)
The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the resident’s reports of damp and mould at the property. Response to the resident’s request to be rehoused. Complaint handling.
Nuneaton and Bedworth Borough Council (202121687)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the resident’s request to be rehoused. Complaint handling.
One Manchester Limited (202208031)
The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and harassment; Rehousing application; Request for its officers to resign.
Sandwell Metropolitan Borough Council (202204051)
The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202219562)
This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.
Thurrock Council (202128098)
The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.
Wandsworth Council (202200519)
The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during the pandemic. The landlord’s complaints handling.
Islington Council (202122382)
The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and mould at the property. Complaint handling.