Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Housing Association Limited (202201859)

The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. The associated complaint.

Stevenage Borough Council (202119525)

The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.

Tower Hamlets Homes (202207760)

The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice.

Wandle Housing Association Limited (202011182)

The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.

Yorkshire Housing Limited (202117040)

The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the resident’s bathroom window. The Ombudsman has also considered the landlord’s complaints handling.

Clarion Housing Association Limited (202103858)

REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]

East Riding of Yorkshire Council (202205112)

The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end of her driveway. Communication with the resident and her husband in dealing with this matter.

Hackney Council (202119031)

The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.

Haringey London Borough Council (202121329)

The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for damage to his personal items due to the leak. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Haringey London Borough Council (202204505)

The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.