Watford Community Housing Trust (202124705)
The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The landlord’s handling of: The resident’s request to remove a ramp from the front of her property due to safety concerns. The associated complaint.
The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling of the complaint.
The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling.
The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom.
The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal of a decant. The landlord’s handling of the complaint.
This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.
The complaint is about the landlord’s response to the resident's reports of heating and hot water loss.
The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. The associated formal complaint.
This complaint concerns: The landlord’s response to the resident’s reports of noises coming from the flooring at the property. The landlord’s offer of compensation. This report has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s complaint handling.