Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The condition of the property the resident mutually exchanged into. The landlord’s handling of remedial repairs. The landlord’s handling of decanting the resident’s family during works. The landlord’s complaint handling.
The complaint is about the landlord's handling of repairs to the centralised control system for the internal extractor fans.
The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in the walls of the property. Request for a permanent decant.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. The landlord’s response to resident’s request for the kitchen at the property to be replaced. The Ombudsman has also considered the landlord’s complaints handling.
The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also been investigated including the resident’s request for compensation.
The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related complaint handling. Objections to service charges relating to the repair.
The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his property; complaints handling.
The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s reports that he had not received a breakdown of service charges. The landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling of the complaint.