Mount Green Housing Association Limited (202120738)
The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202119328)
The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.
Nottingham City Homes Registered Provider Limited (202128079)
The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
Nottingham City Homes Registered Provider Limited (202213680)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.
Peabody Trust (202208114)
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request for a rent increase and deductions from the resident’s Universal Credit payment.
Royal Borough Of Greenwich (202126976)
The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.
Sanctuary Housing Association (202215373)
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.
Southern Housing Group Limited (202114779)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202200360)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.
Sovereign Housing Association Limited (202121292)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.