Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Abri Group Limited (202107780)

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

Accent Housing Limited (202114730)

The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The landlord's handling of the complaint.

Birmingham City Council (202123995)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.

Black Country Housing Group Limited (202111364)

The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related complaint.

Chesterfield Borough Council (202120286)

The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated complaint.

Hackney Council (202119792)

The complaint is about the landlord’s decision not to award a home loss payment.

Haringey London Borough Council (202126874)

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

Islington Council (202210653)

The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.

Lambeth Council (202211798)

The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.

London Borough of Ealing (202114284)

The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.