Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Group Limited (202012937)

The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.

Places for People Group Limited (202010595)

The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The resident has also complained that her neighbour was re-housed despite being a perpetrator of ASB. The Ombudsman has also considered the landlord’s: Complaint handling and; Record keeping.

Poole Housing Partnership Ltd (202120840)

The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts.

Shepherds Bush Housing Association Limited (202117057)

The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost of replacing personal belongings damaged as a result of the flash flooding. response to the resident’s request for a rent rebate for the period when she was not able to occupy the property following the flood. response to the resident’s request that the landlord replaces the floor tiling in her property. complaints handling.

Sovereign Housing Association Limited (202110562)

This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint.

Sovereign Network Homes (202122676)

The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about water quality and requests for information relating to water test results. complaint handling.

Stonewater Limited (202206658)

The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.

Trafford Housing Trust Limited (202109324)

The complaint is about the landlord’s handling of the resident’s complaint concerning snagging items and defects in his new build property.

Vivid Housing Limited (202119844)

The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed the landlord’s record keeping.

A2Dominion Housing Group Limited (202124470)

The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.