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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leeds City Council (202221856)

The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling.

London Borough of Barnet (202104957)

The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of the recycling bins. Noise nuisance at night.

Metropolitan Thames Valley Housing (MTV) (202207203)

The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and mould in the bathroom. The report will also consider the landlord’s complaints handling.

Midland Heart Limited (202120766)

The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.

Southwark Council (202121315)

The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.