Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Your Housing Group Limited (202121482)

The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.

Your Housing Limited (202122707)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing request. This Service has also considered the landlord’s complaint handling approaches and the level of compensation offered.

A2Dominion Housing Group Limited (202210765)

The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint.

Abri Group Limited (202117957)

The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.

Camden Council (202204496)

The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The report also examines the landlord’s complaint’s handling.

Citizen Housing (202204117)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s reports of ASB at the beginning of 2022, and the resident’s request for the neighbour to be evicted.

Clarion Housing Association Limited (202206490)

The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to the presence of asbestos in the property. response to the resident’s request to be moved to another property. Complaint handling.

First Choice Homes Oldham Limited (202210078)

The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.

GreenSquareAccord Limited (202105733)

The complaint is about: the landlord’s handling of a request to level and floor part of their property; and the associated complaint handling.

Haringey London Borough Council (202114994)

The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; communication and complaints handling related to the above two issues.