The new improved webform is online now! Residents and representatives can access the form online today.

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

One Manchester Limited (201910630)

The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact with her neighbours; The landlord’s response to the resident’s request to be removed from the Rehousing Review List (RRL) ; The landlord’s response to the resident’s concerns that she only found out about allegations relating to her daughter when a case came to court; The landlord’s response to the resident’s reports of an overgrown garden in a neighbouring property; The landlord's response to the resident’s reports of anti-social behaviour (ASB); The landlord’s response to the resident’s reports about the behaviour of staff; The landlord’s response to the resident’s reports of outstanding repairs and recommendations following a gas safety report; The landlord’s response to the resident’s request for reasonable adjustments. This report will also consider the landlord’s complaint handling.

One Manchester Limited (202216041)

The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.

Sanctuary Housing Association (202205675)

The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the resident’s lease. The landlord’s handling of the resident’s reports of a leak from the roof. The landlord’s handling of the complaint. 

Southwark Council (202113700)

The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September 2020 to July 2021. How the landlord handled the second complaint about the above initially raised in January 2021. This service has also considered the landlords record keeping.

Sovereign Network Homes (202219913)

The complaint is about the landlord’s; Handling of the resident’s request for it to provide CCTV footage to the police following a burglary. Complaints handling.

Sovereign Network Homes (Former Network Homes) (202123467)

The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. The landlord’s communication, complaint handling and its response to the resident’s request for compensation.

Stroud District Council (202207879)

This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.

The Guinness Partnership Limited (202209343)

The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a flood into the resident’s property.