Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former property. the landlord’s response to the resident’s complaint about two missed appointments at her current property. the landlord’s handling of a repair to the resident’s guttering at her former property.
The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.
The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has also investigated the landlord’s: Complaint handling. Communication with the resident.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s request to be rehoused.
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.
This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.
The complaint is about the landlord’s handling of the sales process for the resident’s property.