Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (L&Q) (202126529)

The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.

Longhurst Group Limited (202116910)

The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.

Longhurst Group Limited (202123260)

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a spider infestation at the property. Response to the resident’s request for reimbursement of garden maintenance expenses. Complaint handing.

Longhurst Group Limited (202215002)

The complaint is about the landlord's handling of repairs to the lighting in the communal car park.

Metropolitan Thames Valley Housing (MTV) (202204054)

The complaint is about: the landlord’s administration of the service charge account and its response to the resident’s enquiries. the landlord’s response to the resident’s concerns about fire safety and the EWS1 form. the landlord’s response to the resident’s reports of outstanding defects in the property. the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202208487)

The complaint is about the landlord’s handling of: The replacement of the back door. The associated complaint.

Newark and Sherwood District Council (202205089)

The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.

Paragon Asra Housing Limited (202212140)

REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Paragon Asra Housing Limited (202213982)

The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint handling.

Peabody Trust (202104592)

The complaint is about the landlord’s response to: The resident’s reports of ASB from a neighbour. The resident’s queries regarding the allowance for the communal electricity supply. The resident’s injury and the associated insurance claim. The resident’s formal complaint.