Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.
The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded to the report of a bed bug infestation. How the landlord handled the lack of communal cleaning. How the landlord responded to the transfer request. The related complaint.
The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the living room ceiling. The associated complaints.
The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to their ceiling and carpet. The landlord’s handling of the complaint The level of compensation offered by the landlord towards the resident’s carpets.
The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling of multiple repairs reported by the resident.
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the property; A rat infestation in and around the property; Anti-social behaviour (ASB).