Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202219451)

The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s complaint handling.

Home Group Limited (202205972)

The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint.

Lambeth Council (202121344)

REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Metropolitan Thames Valley Housing (MTV) (202212130)

The complaint is about the landlord’s response to the resident’s: Reports of damage caused by a leak. Associated complaints.

Metropolitan Thames Valley Housing (MTV) (202213899)

REPORT COMPLAINT 202213899 Metropolitan Thames Valley Housing 6 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Notting Hill Genesis (NHG) (202212007)

This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling of the associated formal complaint.

Poplar Housing And Regeneration Community Association Limited (202110576)

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated complaint.

Royal Borough Of Greenwich (202203567)

The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing Group Limited (202116184)

The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint.

Southern Housing Group Limited (202116632)

The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from the communal drains. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.