Hammersmith and Fulham Council (202203481)
The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Longhurst Group Limited (202209756)
The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202224230)
The complaint is about: the landlord's handling of reports of antisocial behaviour from a neighbour. the associated complaint handling.
Places for People Group Limited (202206249)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sandwell Metropolitan Borough Council (202212103)
The complaint is about: The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint handling.
Settle Group (202207221)
The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to the resident’s concerns of alterations made to the outhouse by the previous tenant; handling of drainage and groundworks; communication with the resident regarding repairs; handling of the resident’s formal complaint.
Swindon Borough Council (202208774)
The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests for replacement of the kitchen and bathroom. The Ombudsman has decided to consider the landlord’s handling of the complaint as part of this investigation.
Tower Hamlets Homes (202217228)
The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property.
West Kent Housing Association (202126586)
The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal of a management move. The associated complaint.
Wolverhampton City Council (202120776)
The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling.