Swindon Borough Council (202113605)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202204800)
The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.
Homes Plus Limited (202210312)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of radiators within the property. Response to the resident’s request for a disabled parking bay. Complaint handling. The report also examines the landlord’s consideration of the resident’s household vulnerabilities.
Innisfree Housing Association Limited (202112253)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.
Newcastle City Council (202126319)
The complaint is about the landlord’s response to the resident’s noise reports about a neighbour.
Platform Housing Group Limited (202204569)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The associated complaint.
Rochdale Boroughwide Housing Limited (202221843)
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
Southern Housing Group Limited (202126214)
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
Bromford Housing Group Limited (202110482)
The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages and loss caused by a contractor following the fire; The landlord’s investigations and actions following the fire; The landlord’s management of a temporary decant for the resident; The landlord’s communication with the resident; The landlord’s complaint handling including the level of financial redress offered.
Charnwood Borough Council (202120834)
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.