Paragon Asra Housing Limited (202203572)
The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s garden. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202213676)
The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication.
Paragon Asra Housing Limited (202216297)
The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also consider the landlord’s record keeping.
Peabody Trust (202005714)
REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Torus62 Limited (202224234)
The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould.
Waltham Forest Council (202122526)
The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.
West Kent Housing Association (202214975)
The complaint is about the landlord’s decision to place a risk alert on the resident’s record.
Wolverhampton City Council (202212988)
The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202209837)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.
Birmingham City Council (202122577)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.