All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to the resident’s reports about garden maintenance and the associated service charge. the landlord’s response to the resident’s reports about communal cleaning and the associated service charge. the landlord’s response to the resident’s reports about the standard of maintenance of the communal areas. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay.
The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident.
The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.
The complaint is about the landlord’s:
The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. Record keeping.
The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling.
The complaint is about the landlord’s response to the resident’s request for the installation of a shower.
The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.
The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.