Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Network Homes (202216523)

The complaint is about the landlord’s handling of repairs to the resident’s driveway.

Hackney Council (202210348)

The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.

Lambeth Council (202122594)

The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak caused by outstanding roof repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202117191)

REPORT COMPLAINT 202117191 Metropolitan Thames Valley Housing 5 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Metropolitan Thames Valley Housing (MTV) (202208539)

This complaint is about the landlord’s: Response to requests for an External Wall System (EWS1) form. Complaint handling.

Metropolitan Thames Valley Housing (MTV) (202208632)

The complaint is about: the landlord’s response to the resident’s concerns about staff conduct. The landlord’s handling of its decision to place a caution alert on the resident’s record. The landlord’s complaint handling.

Orbit Group Limited (202108657)

The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the resident’s concerns about its independent living team. Complaint handling.

Platform Housing Group Limited (202208814)

The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a garage.

Southwark Council (202201645)

The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades.

Halton Housing (202123835)

The complaint is about the landlord's handling of the residents’ report of antisocial behaviour (ASB), particularly in relation to a structure the neighbour erected in his garden.