Sovereign Housing Association Limited (202104971)
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (202220507)
The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
Warwickshire Rural Housing Association Limited (202216128)
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
Camden Council (202127652)
This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202222945)
The complaint is about the landlord’s: decision not to reinstate the resident’s shaver socket following a bathroom refurbishment; complaints handling.
One Housing Group Limited (202126330)
The resident’s complaint is about: The landlord’s response to the resident’s reports of flooding of the car park. The landlord’s response to the resident’s request to use the sinking fund to pay for remedial works to a car park pump and redecoration. The Ombudsman will also consider the landlord’s complaint handling.
Optivo (now Southern Housing) (202211711)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Paragon Asra Housing Limited (202209183)
The complaint is about the landlord’s response to the resident's reports of: Damp, mould and draughty windows; Overcrowding; A bed bug infestation; Drug use within the building; The communal lift not working.
Paragon Asra Housing Limited (202216612)
The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right.
Sanctuary Housing Association (202204063)
The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An unsafe internal glazed door; Water ingress. This report will also look at the landlord’s complaint handling.