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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Wolverhampton City Council (202211603)

The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. associated complaint.

Women’s Pioneer Housing Limited (202109379)

The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.

Paragon Asra Housing Limited (202117783)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) and noise nuisance; the resident’s associated complaint.

Sanctuary Housing Association (202123379)

The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of the resident’s reports concerning the maintenance of the lift and the condition of the communal areas. The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s request for a transfer and the landlord’s review of her application’s banding. The landlord’s complaint handling and the resident’s request for compensation for repairs she reported she had carried out in the property at her expense.

Southern Housing Group Limited (202110813)

The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a neighbour due to anti-social behaviour (ASB) and the level of compensation offered to the resident in respect of the complaint. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Gosport Borough Council (202204534)

The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s complaint handling and record keeping.