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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Aster Group Limited (202215791)

  REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Haringey London Borough Council (202213700)

The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. Complaints handling. The Ombudsman has also considered the landlord’s record keeping.

Harlow District Council (202207383)

The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block of flats.

Metropolitan Thames Valley Housing (MTV) (202017341)

The complaint relates to: The landlords handling of the flooring repairs. The landlords handling of the resident’s request for the installation of an accessible kitchen. The landlord forcing entry to the property and changing the locks. The landlord’s record keeping. The landlord’s complaint handling and the level of compensation offered.

Moat Homes Limited (202127508)

The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. The Ombudsman has also considered the landlords complaint handling.

North Yorkshire Council (202221966)

The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.

Peabody Trust (202100517)

The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.