All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The resident complains about the landlord’s response to her request for an assistance dog; The landlord’s handling of the associated complaint; The landlord’s record keeping.
REPORT COMPLAINT 202216921 Metropolitan Thames Valley Housing 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. Landlord’s response to boiler breakdowns.
The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level of compensation offered to remedy this situation.
The complaint is about the landlord’s handling of: Repairs to the bathroom floor. A sewage leak in the garden.
The complaint is about the landlord’s handling of a repair to the resident’s solar heating system.
The complaint is about the landlord’s handling of the resident’s: Use of a communal garden. Associated complaint.
The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom system. The resident’s reports about the CCTV system. The formal complaint.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s handling of the resident’s report of a defect in her bathroom. The landlord’s handling of the resident’s formal complaint.