Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Yorkshire Housing Limited (202207417)

This complaint is about the landlord’s handling of a rent payment at the start of the tenancy.

A2Dominion Housing Group Limited (202121214)

The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.

Abri Group Limited (202117971)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.

Clarion Housing Association Limited (202203264)

The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.

Cossington Housing Co-operative Limited (202215613)

The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.

Harlow District Council (202212720)

The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement.

Havering Council (202214124)

The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.

Home Group Limited (202208159)

The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This Service has also considered the landlord’s complaint handling and record keeping.

Home Group Limited (202216903)

This complaint is about the landlord’s handling of repair works to the resident’s garden.

Islington Council (202216141)

REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]