London Borough of Hackney (202225107)
The complaint is regarding the landlord’s; Handling of the resident’s concerns about his service charge account. Complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Manchester City Council (202215624)
The complaint is about the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns about its out of hours reporting system for emergency repairs. The landlord’s complaint handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202122318)
REPORT COMPLAINT 202122318 Metropolitan Thames Valley Housing 26 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Southern Housing Group Limited (202224867)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
Stoke-on-Trent City Council (202222040)
The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The Guinness Partnership Limited (202219858)
The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window adaptations to be completed.
Lewisham Council (202202999)
The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent delay; complaint handling and record keeping.
North Tyneside Council (202219748)
The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.
One Vision Housing Limited (202205703)
The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.
One Vision Housing Limited (202216643)
The complaint is about the landlord’s response to the resident’s reports of noise and vibration.