Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s response regarding provision of a letterbox key and access to mail. The Ombudsman has also investigated the landlord’s handling of the complaint and record keeping.
The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).
The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.
The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
The complaint is about the landlord’s handling of repairs to a garden fence.
The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint.