Southern Housing Group Limited (202126806)
The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated complaint. Resident’s request for a transfer.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202205336)
The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. The related complaint.
The Guinness Partnership Limited (202211167)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202212457)
The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint handling.
The Riverside Group Limited (202108674)
The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s complaint handling.
Tower Hamlets Homes (202127944)
The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations.
Waverley Borough Council (202219548)
The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property following the leak. The conduct of its staff members who spoke to the resident about the leak.
Westminster City Council (202219727)
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.
Wythenshawe Community Housing Group (2) Limited (202117043)
The complaint is about the landlord’s handling of the resident’s rent account.
A2Dominion Housing Group Limited (202106413)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.