Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (MTV) (202202295)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint handling.

Notting Hill Genesis (NHG) (202109125)

The complaint is about the landlord’s handling of the: Installation of the shower chair in the resident’s bathroom. Related complaint:

Optivo (now Southern Housing) (202222168)

The complaint is about the landlord’s handling of the resident’s requests for an urgent management move.

Shepherds Bush Housing Association Limited (202201412)

The complaint is about the landlord’s decision not to convert the loft, to provide an additional bedroom and bathroom for the resident’s son. The Ombudsman has also considered the landlord’s handing of the subsequent complaint.

Southampton City Council (202215115)

The complaint is about the landlord’s handling of the resident’s:

Southwark Council (202014501)

The complaint is about the landlord's handling of the resident's reports of noisy pipework.

The Guinness Partnership Limited (202208547)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

Tower Hamlets Homes (202215949)

The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.

Vivid Housing Limited (202211143)

The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.

London & Quadrant Housing Trust (L&Q) (202214705)

The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.