London & Quadrant Housing Trust (L&Q) (202215266)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202216196)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint as part of this investigation.
London & Quadrant Housing Trust (L&Q) (202222022)
The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
London Borough of Hackney (202102368)
The complaint is about: The resident’s request for a new bathroom and a new front door. The landlord’s response to the resident’s reports of mould in her bathroom. The Ombudsman will consider the landlord’s complaint handling.
London Borough of Newham (202115536)
The complaint is about the landlords handling of the residents reports of noise nuisance. This investigation has also considered the landlords complaint management.
London Borough of Newham (202227845)
This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint.
Newcastle City Council (202214228)
The complaint is about the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer to another property. Complaints handling.
Notting Hill Genesis (NHG) (202230789)
The complaint is about: the landlord’s response to maintenance and repair issues at the resident’s property. the communication with the resident over making an insurance claim following a sewage leak in August 2021. the associated complaint.
One Vision Housing Limited (202124096)
This complaint is about the landlord’s handling of: Letting the property with an adapted bathroom. The resident’s reports of an unusable kitchen when he moved in. The associated complaint.
Onward Homes Limited (202117573)
The complaint is about the landlord’s: Response to the resident’s requests for information about a charge on the land registry title deeds. Handing of the fire risk assessment. Complaints handling.