Tamworth Borough Council (202401849)
The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202302245)
The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.
Shepherds Bush Housing Association Limited (202211009)
The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling has also been investigated.
Stockport Homes Limited (202305080)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent mutual exchange. Associated formal complaint.
Notting Hill Genesis (NHG) (202302662)
The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.
The Guinness Partnership Limited (202330416)
The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the bedroom floorboards. The associated complaint. The landlord’s communication with the resident.
London & Quadrant Housing Trust (L&Q) (202226658)
The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s property. The associated complaint.
Yorkshire Housing Limited (202230441)
The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at the resident’s property. The resident’s request for replacement internal doors and a replacement kitchen and bathroom. The associated complaint.
London Borough of Hackney (202307280)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s handling of counter reports of antisocial behaviour (ASB) about the resident from his neighbour. The landlord’s decision to refer the resident for safeguarding. The landlord’s complaint handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202303703)
The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling has also been investigated.