Sovereign Network Homes (202347567)
The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Westminster City Council (202220310)
The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.
Nottingham City Homes Limited (202316662)
The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a lean-to.
Sanctuary Housing Association (202214078)
The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass cutting. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202226980)
The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Leeds City Council (202304805)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Runnymede Borough Council (202204517)
This complaint is about the Council’s handling of disabled adaptations to the resident’s property.
South Tyneside Council (202304960)
The complaint is about the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her reports of antisocial behaviour (ASB). The conduct of a staff member handling her complaint. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202345859)
The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling.
Eastlight Community Homes Limited (202337462)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint.