Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the heaters, and the associated request for a refund for increased heating costs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of service charges for the property.
The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also been investigated.
The complaint is about: The landlord’s response to reports of noise caused by building works. The landlord’s handling of the resident’s request for rehousing. The associated complaint handling.
The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of a gas leak in the building. The landlord’s handling of a temporary decant. The landlord’s response to a request for a management transfer.
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of replacement heating pipework. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in the property. The landlord’s handling of stains to the walls above the storage heaters. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the landlord’s complaint handling.