Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Midland Heart Limited (202010407)

The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace a skylight. The resident’s request for a new front door. The installation of a communal light sensor switch. The correspondence it sent to the resident as part of the gas servicing process. The resident’s report of a repair to the communal gate. The resident's reports of antisocial behaviour (ASB). The resident’s complaints. This report will also look at the landlord’s knowledge and information management.

Moat Homes Limited (202311616)

The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated complaint and the compensation offer.

Onward Homes Limited (202217589)

The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint handling.

Oxford City Council (202220478)

The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of heating and hot water. complaint handling.

Peabody Trust (202220783)

The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.

Sanctuary Housing Association (202213810)

The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents reports of poor staff conduct.

Settle Group (202221163)

The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.

Settle Group (202234776)

The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.

A2Dominion Housing Group Limited (202219811)

The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has also considered the landlord's record keeping.

Beyond Housing Limited (202304137)

The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof leaks and subsequent repairs. The resident’s reports of damp and mould.