The Guinness Partnership Limited (202225242)
The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate the complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wandsworth Council (202208283)
The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for compensation for personal losses The leaseholder’s complaints.
East Midlands Housing Group Limited (202116351)
The complaint is about the landlord’s handling of the resident’s concerns about delays and repairs during the ‘Right to Buy’ (RTB) process.
Irwell Valley Housing Association Limited (202220172)
The complaint is about the landlord’s: response to the resident’s reports of a bad odour entering her property; response to the resident’s reports of poor staff conduct; complaints handling.
Longhurst Group Limited (202223518)
The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak.
Notting Hill Genesis (NHG) (202126775)
The complaint is about the landlord’s handling of the resident's queries relating to third-party service charge costs.
One Vision Housing Limited (202116972)
The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its housing management functions.
Teign Housing (202113413)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.
Wealden District Council (202120942)
The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide dog.
Golding Homes Limited (202211641)
This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of Silverfish; Reports of bathroom drainage issues; Vulnerabilities, health and welfare concerns; Complaint handling.