GreenSquareAccord Limited (202124467)
The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Optivo (now Southern Housing) (202114130)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference. Reports of antisocial behaviour (ASB) The associated complaint.
Optivo (now Southern Housing) (202205605)
The complaint is about the landlord’s: Response to the resident’s request for repairs including damp and mould. Response to the related complaint. Knowledge and information management.
Platform Housing Group Limited (202127655)
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of the completion statement, and a refund of fees and charges following the surrender of his lease. The associated complaint.
Sovereign Network Homes (202216167)
The complaint is about the landlord’s handling of reports of two leaks: A leak from the bathroom, which affected the dining room ceiling. A leak within the kitchen which affected the kitchen flooring.
Midland Heart Limited (202212883)
The complaint is about the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a gate. The Ombudsman has also considered the landlord’s complaint handling.
Newlon Housing Trust (202119350)
The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May 2022.
One Housing Group Limited (202218187)
The complaint is about the landlord’s response to the resident’s queries about the service charge relating to the building insurance.
Stonewater Limited (202202095)
The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy.
The Guinness Partnership Limited (202122236)
The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints handling.