Paragon Asra Housing Limited (202210065)
The complaint is about the landlord’s: Handling of the resident’s reports of ASB. Response to the residents installation of personal CCTV cameras.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Portsmouth City Council (202201665)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from her neighbour. The associated formal complaint.
Regenda Limited (202209783)
The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.
Southern Housing Group Limited (202204109)
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
The Riverside Group Limited (202216395)
The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating to the caretaker’s performance. Reports of repairs required to the external communal doors of the building. Reports of repairs required to the car park gates. Reports of antisocial behaviour (ASB) in the car park and within the block’s communal areas. Complaint. The Ombudsman has also considered the landlord’s record keeping.
Karbon Homes Limited (202203262)
The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the property. subsequent remedial works. staff conduct. gas and electrical safety checks. the deed of assignment. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202212273)
The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from the resident.
MHS Homes Ltd (202211403)
The complaint is about the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of the resident’s rent account. Complaint handling.
Newlon Housing Trust (202302204)
The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer of compensation. The Service has also investigated the landlord’s complaint handling.
Cornwall Council (202117201)
The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of LED lights and its response to the resident reporting experiencing electric shocks. Complaints handling.